Welcome to St Isan Road Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
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COVID Booster Vaccines - PLEASE DO NOT RING THE PRACTICE
The practice is not giving COVID booster vaccines. The programme is health board led, and the public will be invited by the Mass Vaccination Clinics. We are not involved and ask that patients not ring us with any enquiries as we don't have any information.
Please visit the health board website for information and guidance on the vaccine programme: https://cavuhb.nhs.wales/
To book a doctors appointment, please ring the practice from 8.30 weekday mornings (excl bank holidays). Due to current patient demand the lines are very busy and most routine appointments are booked by 9.30. The practice has an on call doctor for anything urgent throughout the day.
Medication reviews can be booked in advance with our pharmacists and you do not need to ring in the morning to make an appointment.
Nurses appointments are all pre-bookable and can be booked at any time during our working hours.
Please do not send us an appointment request via email, this is for photographs and general enquiries only.
How to Send Photos and make any General Enquiries (not for appointments)
Email access to the practice is NOT FOR URGENT ACCESS TO A GP - repeated misuse of our email contact may result in your email account being blocked
To send us a photo or make a general enquiry please email us at: email@example.com - IF YOU SEND US A PHOTO AND DON'T HAVE AN APPOINTMENT, PLEASE RING US FROM 8.30 WEEKDAYS TO BOOK ONE. You must have an appointment to consult with a GP about anything. Emailing us will not generate an appointment or prompt an online consultation.
To request a prescription via email please email us at: firstname.lastname@example.org
NHS COVID Vaccine Pass
Please ring: 0300 3035667 or visit: https://gov.wales/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad
Please note that neither General Practice or the Mass Vaccination Clinics are able to provide you with a Vaccine Pass.
Patient Face Covering Policy
Patient Face Covering Policy
In need of healthcare advice? We can help you to choose the right healthcare professional for your needs.
By seeing the most appropriate person for your healthcare needs, it will not only save you time but will mean you receive advice, care and treatment from the right person.
To choose the right service for you, keep reading our homepage for the various healthcare professionals who can give you advice and treatment in our practice and in the community.
Choose Pharmacy -Confidential Advice and Treatment for Common Ailments
Pharmacists can offer free confidential advice and treatment for a number of minor ailments. This service is being offered remotely via telephone consultation.
Hales Pharmacy is our local pharmacy and is located opposite the practice. They offer this service Monday - Friday, please ring the pharmacy for a telephone consultation.
Here is a pharmacy list of our other local community pharmacies that offer the Choose Pharmacy service along with some details of when and how you can access them.
If you have any of the following conditions, please ring a pharmacy first:
Nurse Lead Minor Illness Appointments
Patients must be aged 12 and above.
Not suitable for pregnant ladies or patients who are being treated by a GP for this current problem.
Pts with the following are suitable:
- Ear problems- All face to face
- Skin problems/rash- photo needed
- Sore throat – All face to face
- Urine/water infection/cystitis symptoms
- Female discharge symptom
- Contraception (emergency and routine)
Advice and Treatment for Eye problems
Please see an optician for any eye related problems. This examination is £FREE under the Welsh Eye Care Scheme (WECS).
Local WECS accredited opticians:
RN roberts in Whitchurch, 9am til 5:30pm most days - Tel:2061 5110
Asda coryton, 8am-8pm Mon-Thurs, 8am-6pm f/sat, 10am-4pm sun - Tel:2054 4611
ANY specsavers store in South Wales
Comprehensive list of WECS opticians in Cardiff and the Vale - click here
Advice and Treatment for Dental Problems
A GP cannot give you advice or treatment for dental problems. If you cannot locate a dentist in your area, or are looking for an NHS dentist, please follow this link for information on how to access dental services in Cardiff & Vale: http://www.wales.nhs.uk/ourservices/findannhsdentist
North Cluster First Contact Musculoskeletal Physiotherapy Clinics
You can now see a physiotherapist in a GP practice setting.
If you are 18 years of age and over with Soft tissue injuries, arthritis, joint pain, ligament or muscle injury, spinal pain and sciatica, please advise our receptionists who will book you an appointment with the physiotherapist.
Typical conditions that the Physiotherapist can see are: low back pain, sciatica, neck pain, osteoarthritis joint pain, whiplash, ankle sprains, frozen shoulder, tendonitis, muscle tears, sports injuries, wrist/hand pain, groin strains, elbow pain, plantar fasciitis.
Mental Health Liaison Service
This service is for anyone experiencing anxiety, depression, bereavement, or isolated and not coping. The practitioners are currently offering advice by telephone consultation and will contact the practice directly for any GP actions required, like treatment or onward referral.
Please contact the practice and a receptionist will book you an appointment.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
To Order Prescriptions
To order prescriptions email email@example.com. Please make sure to submit your full details with the request, name, DOB and contact number, along with your nominated pharmacy. We'll then arrange for the prescription to go to this pharmacy for you.
Do you wear a hearing aid?
We have two portable induction loops at the practice, so please let us know if you wear a hearing aid and we'll use them during your visit.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. You can also contact our Practice Manager, Miss Claire Baker 029 2051 9000 or email her Claire.Baker3@wales.nhs.uk who will be happy to discuss any comments or suggestions you'd like to make.
(Site updated 18/01/2022)