Prescriptions

Order your repeat prescriptions online

Order Repeat Prescriptions Online

Repeat Prescriptions

Repeat prescriptions may be requested in writing only or by email but we do not take prescription requests over the phone. You can also request them in person at our reception desk, through a nominated pharmacy or via the NHS Wales App.

This may be done by ticking the items on your repeat prescription list (it is the half of your issued prescription which is not retained by the Pharmacist) or by completing an in house prescription request form. You may also wish to email your requests to; prescriptionrequests.w97053@wales.nhs.uk

You may either post your request or place your request in the repeat prescription box provided in the foyer of the surgery. It will ready for collection after 3pm, 48 hours later, excluding weekends.

Only items on your repeat prescribing slip can be ordered
Items can only be ordered when they are due
If you need to order early because you are going on holiday, please clearly state this, to prevent any delay.
Please request your medications stating the name and dose as on your repeat prescription slip, as the name on the tablet box may be a "brand name" which is not necessarily the name on your repeat prescription slip.

You may not be able to order some prescriptions if:

You need a medicine review
it's too early to order your medication
it's an acute (short-term) or one-off prescription
you have a repeat dispensing prescription

You can contact us for more information, or to find out what to do next to order your prescription. You may be advised to book a medication review with one of our clinicians; once an appointment has been confirmed the practice will be able to offer you an interim script of your repeat medication.

Acute Prescriptions

Acute prescriptions are for items which are required to alleviate an acute problem that has just arisen or flared up. Consequently, the majority of acute prescriptions are issued during surgery consultations and are only for short term use.

Repeat prescriptions differ from acute prescriptions in that, after your GP has first prescribed your medicines, you can request future installments of medication without having to attend an appointment.

In some instances, where an acute problem has not yet resolved or recurred, an acute prescription may be requested in writing from the practice WITHOUT the need for a further appointment. This includes such medications as creams for eczema and fungal infection, and tablets for recurrence of gout or herpes simplex infection.

The practice is unable to issue acute prescriptions for antibiotics, unless a clinical assessment has been undertaken. Antibiotics are medicines used to treat or prevent infections caused by bacteria. Your doctor will only prescribe antibiotics when they’re really needed. This is for your own health and to prevent the increasing problem of antibiotic resistance. It’s very important for everyone to use antibiotics appropriately.

A clinician will assess your written request for acute medication and the reason that this is required, and one of two outcomes will be decided:

acute medication is issued following written request. This process will take 48 hours
request for medication is refused as a further consultation and clinical assessment is required

To request acute medication from your GP surgery, this can either be requested in writing and posted into the practice or emailed to prescriptionrequests.w97053@wales.nhs.uk

Alternatively, the Common Ailments Service can offer Over the Counter medication for a wide range of minor illness, including thrush, hayfever, acne and eczema. This is a free NHS service that covers 27 common ailments which is offered by all pharmacies in Wales, without the need for a GP appointment. Just walk in to your local Community Pharmacy and ask for a minor ailments consultation.

Nominate a Pharmacy

Please inform reception if you would rather collect your medication direct from a pharmacy.

Alternatively, you may wish to speak with your preferred pharmacy to sign up for a prescription collection, whereby your pharmacy will order, collect and deliver your prescription to you where suitable.

Order From Your Local Pharmacy

We operate a co-operative system with the local pharmacists in Rhiwbina, Birchgrove, Llanishen, Heath and Whitchurch so you may either leave your repeat prescriptions requests with them or place your request in the repeat prescribing box which is located on the reception desk at the surgery. Where possible please complete the order form which was attached to your last prescription by only ticking the items required.

Order via Email to us

Order your prescription from the practice by email by clicking this link.

Email: prescriptionrequests.w97053@wales.nhs.uk

Unfortunately, we do not accept telephone requested medication.

Please allow three full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Remember

Think in advance and never run out of your medication
Only order the medication that you actually need
Please order all regular medication together in one monthly request
If there is any medication listed on your request slip that you no longer take please inform the surgery
Do not share your medication with family or friends, this can prove very dangerous

Away from home or a student going home for the holidays?

We do not fax actual prescriptions. Faxed prescriptions are not legally valid. Please register as a temporary resident with your local practice to obtain prescriptions and health care advice. We will see any patients residing within our practice area seeking the same on a temporary basis. This will not remove you as a patient from your usual practice when you see us.