Prescriptions
Configure Prescription Details
Page last reviewed: 26 June 2026
Page created: 16 December 2022
Page created: 16 December 2022
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Repeat prescriptions take 3 working days to process.
You can order your medication 10 working days in advance to avoid running out.
On the 23rd June 2026 we migrated to the Electronic Prescribing Service (EPS). The best way to order your medication using EPS is via the NHS Wales App. Your order will be received electronically from the App into our clinical system, and once approved by a GP will be sent electronically to your nominated pharmacy. You will be able to track the progress of your order on the App. To register go to NHS Wales App or you can ask one of our reception team to set this up for you from our clinical system.
Please note we do not accept medication requests over the phone.
If you are going on holiday then we can process your prescription early if you make a note of this on your request.
You can order your prescriptions in person, by email prescriptionrequests.w97053@wales.nhs.uk or via a pharmacy if you prefer.
Medications reviews are conducted routinely to ensure that you are on the correct dose of the correct medication. It may be that a blood test or a blood pressure reading is required before a medication review can be undertaken and you will be informed of this.
Acute prescriptions are for items which are required to alleviate an acute problem that has just arisen or flared up. Consequently, the majority of acute prescriptions are issued during surgery consultations and are only for short term use. Repeat prescriptions differ from acute prescriptions in that, after your GP has first prescribed your medicines, you can request future installments of medication without having to attend an appointment.
A clinician will assess your written request for acute medication and the reason that this is required, and one of two outcomes will be decided:
Alternatively, the Common Ailments Service can offer Over the Counter medication for a wide range of minor illness, including thrush, hayfever, acne and eczema. This is a free NHS service that covers 27 common ailments which is offered by all pharmacies in Wales, without the need for a GP appointment. Just walk in to your local Community Pharmacy and ask for a minor ailments consultation.