Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Claire Baker

Practice Manager

Caron Yates

Deputy Practice Manager/Secretary

Administration

Rona Driscoll

Administration Clerk

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists arrange most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims and dealing with patient records.

They have a very difficult job dealing with telephone calls and enquiries from every direction, trying to please patients, GP's, nurses and other team members whilst remaining calm, courteous, efficient, sympathetic and professional, so please be respectful and polite to them.

A new campaign video, launched by the Institute of General Practice Management (IGPM) aims to help end all abuse towards general practice staff. The video includes real-life examples of patient interactions from practices across the UK

When telephoning for an appointment, advice or home visit the receptionist will ask you for some details.  They have been trained to make these enquiries on our behalf so we may help you in the most appropriate and efficient way.

Dawn Tucker

Reception Supervisor

Dawn is the Carer Champion for our practice and can signpost patients and families to useful support organistions.

The practice has acheived the Bronze level award under the Cardiff and Vale of Glamorgan GP Carer Accreditation Scheme in recognition of our work towards supporting informal carers.

Debbie Routledge
Caroline Jones
Sara Clark
Ruth Leeds
Victoria Trew
Bettina Large
Stacey Horton
 
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