Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
All Clinicians and members of staff at St Isan Road Surgery have a duty to respect and maintain patient confidentiality. Furthermore, subject to service provision requirements, St Isan Road Surgery contracts with third party healthcare individuals and organisations such as locum doctors, nurses, clinical agencies and pharmacists who have a professional duty of confidentiality.
If you have any concerns or objections in relation to your information being shared with other healthcare professionals, please contact Miss Claire Baker, Practice Manager.
No personal information will be passed on to any other sources without your prior consent. All personal information held by the Practice is subject to the Data Protection Act (1998). All staff and Clinicians are trained on Caldicott Principles and Guidelines.
Privacy Statement - INR Star Software
INR Star Privacy Notice
If you have any queries about the software please contact our practice manager, Claire Baker 029 20519000 or firstname.lastname@example.org
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
ICO Model Publication Scheme - English
ICO Model Publication Scheme - Welsh
Environmental Information Regulations
What are the Environmental Information Regulations?
The Environment Information Regulations 2004 provide public access to environmental information held by public authorities. ICO EIR Guide Please make any requests for information to our practice manager.
Waste Management Policy
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, and General Data Protection Regulations patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.
For more information about General Data Protection Regulations please go to the Information Commissioners website https://ico.org.uk/
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Please see our practice leaflet Putting Things Right which will explain how to make a complaint.
South Glamorgan Community Health Council poster - the Advocacy Service provides support when raising complaints.
NHS Wales complaints and concerns: Putting Things Right | GOV.WALES
Concerns and complaints - Cardiff and Vale University Health Board (nhs.wales)
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.